Texas Child Neurology ("TCN," "we," "us," or "our") is committed to protecting the privacy of the children and families we serve. This policy explains how we collect, use, and safeguard information when you visit our website and interact with our practice. Because we are a healthcare provider, your protected health information is also governed by our Notice of Privacy Practices under HIPAA.

Information We Collect

We collect information in a few different ways, depending on how you interact with us:

Information you provide

When you request an appointment, complete a form, request medical records, or contact us, you may provide information such as your name, your child's name, date of birth, contact details, insurance information, and the reason for your inquiry.

Information collected automatically

When you visit our website, certain information may be collected automatically, such as your browser type, device, pages viewed, and general location. [[VERIFY: confirm which analytics or tracking tools TCN's Squarespace site actually uses — e.g. Squarespace Analytics, Google Analytics, cookies — and list them accurately.]]

How We Use Your Information

We use the information we collect to:

• Respond to appointment requests, questions, and other communications.

• Provide, coordinate, and manage your child's care.

• Process medical records requests and required paperwork.

• Verify insurance and handle billing.

• Improve our website and understand how it is used.

• Meet our legal, regulatory, and professional obligations.

Protected Health Information and HIPAA

As a healthcare provider, our use and disclosure of protected health information (PHI) is governed by the Health Insurance Portability and Accountability Act (HIPAA) and applicable Texas law. Our HIPAA Notice of Privacy Practices describes your rights regarding your health information and how that information may be used and disclosed.

Children's Privacy

Our practice cares for pediatric patients, and much of the information we handle relates to minors. Health information about a child is provided and managed through a parent or legal guardian. Our website is intended to be used by parents, guardians, and caregivers rather than by children directly.

How We Share Information

We do not sell your information. We may share information only as needed to provide care and operate our practice, and as permitted or required by law, including with:

• Other providers and facilities involved in your child's care.

• Insurers and payers for verification and billing.

• Service providers who support our website and operations under appropriate agreements.

• Authorities when required by law.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information in our care. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send sensitive medical details through unsecured email or website forms unless specifically directed to do so.

Your Choices and Rights

You may have rights regarding your information, including the right to access your child's medical records, request corrections, and make certain choices about communications. Records requests are handled through our Medical Records process.

Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "last updated" date above. We encourage you to review this page periodically.