General Information Location: We are just north of the Medical Center of Plano, next to the Chase Bank building. Office hours: Our office hours are Monday -Thursday 8:00 - 5:00 PM,. Friday 8:00 - 3:00 PM By appointment only. We close 11: 30- 1 :00 PM daily for lunch.   Phones are answered until 4:30 PM Monday - Thursday and until 3:00 PM on Friday. Cancellation: We require 24 hours notice if you are unable to make your appointment. After two failed appointments, the Dr. may release you from his care. If you are over 15 minutes late, we may have to reschedule your appointment. Prescriptions: If you need a refill on a prescription, call your pharmacy and request a refill for all non-controlled drugs.  All controlled drugs requests can be left on the pharmacy line or emailed to Pharmacy@texaschildneurology.com  There is a 10.00 charge for all controlled medications (triplicates).   The Pharmacy  will contact our office for approval. Refills are to be called in during office hours only. Financial policy: We collect patient co-pays and/ or deductibles prior to your seeing the physician. Please be prepared to pay. We accept cash, check, MasterCard and Visa. Medical insurance: Your insurance may not cover the full cost of your charges, regardless of insurance, payment remains your personal responsibility and is due before you see the physician.  We do not file secondary insurance. Forms: All forms that need to be filled out will be done on Tuesday and Thursday only, unless an urgent need exists. Medical records: We charge $25.00 for the first 20 pages and $0.15 per page thereafter. The fee is collected prior to receipt of records and they are done on Tuesday and Thursdays only. When requesting medical records, please contact our office at least 5 days prior.